Lots of individuals who begin using their very first web hosting account, or switch companies, frequently have queries regarding how particular procedures are executed or experience difficulties when setting up different things such as e-mails, website settings, and so on. That’s the reason why, lots of web hosting companies have compiled documentation with the most standard questions and problems in order to help their clients obtain info swiftly and easily. Consequently, the help desk team members can spend more time on actual problems that particular clients may be encountering, since the solution for the minor things will already be available on the Internet and clients can easily fix them without getting in touch with the customer care staff. Having comprehensive documentation is quite important, especially for new clients with no practical experience, as the web hosting service involves plenty of functions and many people can become perplexed about what to do. A good knowledge base can both help you do the operations that you wish and become aware of how the hosting service works as a whole.
Extensive Online Documentation in Hosting
Our hosting packages feature a comprehensive knowledge base where you can find info about all the obstacles that you could possibly stumble upon and their solutions. You can get to know how to create and administer a mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your mail client are correct, but you are unable to send emails, for instance. We’ve done our absolute best to be as thorough as possible and to cover all possible options so as to save you time and energy and to provide you with different solutions for each and every problem. The knowledge base features educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in each Control Panel section, while if you would like to browse the full article collection, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled a detailed online knowledge base for all our present and prospective clients, so in case you order a semi-dedicated server package through our company, you will be able to find any information that you are looking for at any moment. We have a large number of informational articles, which will help you better understand what’s going on in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are merely 2 instances. Our instructional manuals will help you accomplish anything you want – extract an archive, import a database, forward a domain name, and so on. Also, we’ve also got troubleshooting guidelines, which will allow you to find out what precipitates a given problem and the likely solutions for it. If you aren’t able to send emails or your domain name opens an HTTP 500 error message, for instance, you can examine our knowledge base and rectify the issue immediately. You can access the articles through each Control Panel section, as well as through the dedicated Help section.