Being able to communicate with your hosting supplier if you have any sort of questions or encounter any issues is quite important and how quickly they will reply and take action could be essential, in particular when your website is business-oriented, as longer downtime can often mean losing potential clients. The support options are usually an easy way to recognize actual suppliers from resellers. The latter usually answer just to email messages or support tickets and you will have to wait for a day or maybe more so as to get an answer. When your trouble needs several replies, you may end up losing days to have a problem solved. When you use the services of a legitimate and reliable web hosting supplier, you should be able to contact the support team at any moment and get a timely response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting
packages are round-the-clock, therefore you can forget about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. If you do have an account, you can open a support ticket in addition to the other three methods of contact. You're able to select the best way to contact us depending on where you are or the hardware you are using. We can assist you for almost any hosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you aquire a semi-dedicated server
account from us since we have telephone and online chat support for pre-sales, billing and general questions. Our representatives can help you pick the ideal package or provide you with information about our servers, so as to verify if the system requirements for your websites are met. In case you are a current customer, you'll also be able to contact us through electronic mail or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We guarantee that every time you employ these 2 ways of correspondence, you'll receive an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other service providers, even large ones, you'll be able to compare the reply time as it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we offer includes 24/7 customer and technical support, so if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it is easier to keep track of what's going on. The maximum guaranteed reply time for all email messages and tickets is sixty minutes, but it rarely takes that long to get help. If you add the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we offer include 24/7 support through various methods of communication and with a 1-hour max response time warranty. When you want to learn more about the packages or you have various billing or general questions, you'll be able to phone one of the local numbers that we have around the world or you could use our live chat support and speak with a live representative. For solely tech matters which need assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to track a particular problem. The reply time for them rarely is more than 30 minutes, which means that you can forget all about waiting for a full day in order to receive help. Our support service is available for all the server-related matters, including the pre-installed software. If you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all the plans.