A ticketing system is the most widespread correspondence channel that web hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to tackle a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses given by either party will be kept in the same location in the event that somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of no less than 2 accounts in order to carry out a specific operation or to reach the hosting company’s help desk staff. In case you want to administer several domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. In addition, it might take a significant span of time for the hosting provider to answer your ticket.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our Linux hosting plans is not separate from the web hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only a few clicks, without the need to log out of your account. The ticketing system comes with a quick-search field, which will help you track down the status of practically any support ticket that you’ve already opened, in case you need it. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to fix a given problem even before you actually post a ticket. The response time is maximum sixty minutes, which suggests that you can get quick assistance at any time and in case our help desk team suggests that you do something inside your account, you can do it straight away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you would like to touch base with our tech support staff representatives, you will be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different tech support platform like you will need to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will allow you to open a new ticket without efforts and to search through older tickets using an intelligent search box. Plus, you’ll be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can carry out all of the abovementioned things without logging out of your Control Panel at any moment, so if you chance upon any predicament or have an enquiry, you can get in touch with our support engineers and solve the problem in question in less than 60 minutes via one support platform.