A ticketing system is the most widespread correspondence channel that web hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to tackle a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses given by either party will be kept in the same location in the event that somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of no less than 2 accounts in order to carry out a specific operation or to reach the hosting company’s help desk staff. In case you want to administer several domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. In addition, it might take a significant span of time for the hosting provider to answer your ticket.