When your hosting provider provides live chat support, you are able to talk with an agent in real-time and learn helpful info or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, so that you won't pay any charges when you are in another country or state. What's more, it will be a lot easier to copy and paste details like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the telephone. The live chat is also a considerably quicker option to contact your hosting provider's support team in comparison to using a ticketing system. Last, but not least, in the event that some issue requires a little more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, so you will not waste time - something that is not possible when you're on the telephone.