When your hosting provider provides live chat support, you are able to talk with an agent in real-time and learn helpful info or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, so that you won't pay any charges when you are in another country or state. What's more, it will be a lot easier to copy and paste details like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the telephone. The live chat is also a considerably quicker option to contact your hosting provider's support team in comparison to using a ticketing system. Last, but not least, in the event that some issue requires a little more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, so you will not waste time - something that is not possible when you're on the telephone.
Live Chat Support in Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You can get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux hosting plans that we provide in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for solely tech issues you will have to open a ticket to our tech assistance team, since such matters will require more time to be dealt with, you can still get in touch with us through the live chat for some tech details. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is available to all our prospective and present clients. In case you're thinking about a new hosting account, you'll be able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting plans in order to pick the best plan for your web sites. If you already have an account with us, we can support you timely with general, billing and 1st level technicalmatters. Even though in certain cases you'll need to open a ticket as there are problems that cannot be resolved through a live chat, we will assist you with lots of common jobs, such as installing an email account in an e-mail client or redirecting one domain to another. In this way, you will get timely assistance and you will save a lot of time.