In case you’ve got a website, a problem might always show up and it doesn’t necessarily have to be related to the web hosting service itself. For instance, something may go wrong when you update a web app or some crucial data may be edited or erased unintentionally. Whatever the essence of the problem might be, you’ll need to get in touch with the technical support team and request them to restore a backup or to help you deal with the problem that you’re struggling with. How promptly they will do this will predetermine how much time your sites will be unreachable. For certain websites such as community websites or e-shops, a frequent outage interval often equals lost visitors and cash. Hence, it’s exceptionally important to use the services of a hosting company that provides not only a very good technical support service, but also a prompt one.
One-Hour Response Guarantee in Hosting
Our Linux hosting plans offer a 60-minute response guarantee, which goes to say that no matter what enquiry or predicament you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and sales matters. Our help desk team representatives will be at your service 24x7, even on holidays and weekends, which means that you will obtain quick help at all times. We are aware of exactly how expensive time can be, so by the time we reply to your ticket or email, we’ll have probed into the matter and, if we haven’t resolved it, we’ll supply you with more info on what you need to do on your end – if the case requires it. With our support service, you can be certain that there will be someone to lend you a hand instantly, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our truly fast support service. You’ll obtain a response to any ticket submitted via the web hosting Control Panel or e-mail sent to our client and tech support staff in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes much less time to explore and rectify a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. If you contact us during weekends or legal holidays, the response time will be exactly the same and because of the fact that our support staff is available to you 24 hours a day, 7 days a week, you will get immediate assistance for any technical, billing or general issue regardless of what time it is.