In the event that you have ever had a hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for some things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you want to know more about a particular service before you buy it or when something small-scale needs to be done, for example, it is really much easier and faster to do it in real time. If you can get in touch with representatives by phone, it is very likely that you are dealing with a real hosting supplier, not a reseller. The type of support that you can get on the telephone may differ between different companies - from general matters to professional tech support. Typically the majority of providers supply pre-sales assistance and first level telephone support, while more complicated tech issues are managed via e-mail and / or tickets.
Phone Support in Hosting
In case you decide to take advantage of one of our Linux hosting plans, you'll be able to contact our support team over the telephone for 14 hrs per day. We will help you choose the ideal package for your web sites as we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we can help you with all sales/billing questions and / or general matters, even with some technical problems which do not need a long time or escalation to an administrator because it is more appropriate to open a ticket for time-consuming troubles and have the correspondence in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs per day as part of the support services for every single semi-dedicated server plan that we supply. Due to the fact that some issues are more complex and time-consuming, you may have to open a support ticket if you come across such an issue, still for all of the billing, general or small-scale technical issues you can always call us and we'll assist you without delay in order to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our state-of-the-art cloud platform or you can receive any other general information about our semi-dedicated services. We have local phone numbers in the United States of America, Great Britain and Australia along with an international number, so that you will be able to call the one which is closer to where you are.