A 99.9% Server Uptime
The benefit of establishing your very own hosting platform is that you do not have to worry about compatibility – you set up a specific set of software applications in such a way so as to work with a defined set of hardware parts. The outcome is something far more stable and reliable, as there are fewer potential risks of failure. We have set up our cloud hosting system atop proven hardware components together with a significantly modified version of SELinux so as to create a really secure home for all your web sites.
That is the reason why, with all our Linux hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s important to also set up your own network infrastructure. Because of this, we set up a custom internal network in all our data centers. Relying on top–class Juniper routers and switches, our internal network allows for hyper–fast data transfer speeds and is also completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, regardless of which web hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all potential risks with our cloud hosting packages and even though our company offers outstanding technical support, there are times when the customer is just not satisfied with what we have to offer. Or he wants to switch to a more robust hosting solution, such as a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not content, you will get a full refund.
24/7 Technical Support
In the event that you run a hosting company, your tech engineers are extremely important. Because of this, we’ve attentively gathered a highly accomplished group of technical support engineers, each with lots of years of expertise behind his back. With their help, our company offers 24x7 support with each of our hosting services.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are responded to within 60 minutes and our average ticket response time is less than twenty minutes!