Customer Support Channels
A One–Hour Response Guarantee
Each assistance request you send to us will be dealt with within maximum 1 hour. If for any reason whatsoever your ticket or email requires additional assistance from a server administrator, we will without delay forward it and leave a note to let you know that your issue is being examined. If you order the Managed Services package, all of the services included there will be executed at a time that suits you.
A Top–Quality Support Service
If you need help while using our Web Hosting Control Panel or with any of the applications that we have installed on the server on your behalf, don’t hesitate to get in touch with our help desk support team at any moment through the ticketing system. Also, if you need help administering your server, you can order the Managed Services package, that includes weekly OS updates, software installation and troubleshooting procedures, server monitoring and rebooting services, backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
Each dedicated web hosting plan comes with our cost–free Web Hosting Control Panel, which sports an extensive knowledge base plus a group of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just hit the Videos or Help buttons in the top right corner.