Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help section incorporated into our Web Hosting Control Panel. It features a huge repository with frequently asked questions and in–depth help articles written by our expert help desk support team.

  • Top quality support service
  • Educational Videos

  • For people who would like to discover how to address a typically experienced issue by watching a how–to video clip, we have added a collection of video tutorials to our Web Hosting Control Panel. All the tutorial video clips are very short and easy to understand. They offer step–by–step presentations of different web site administration procedures.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 help desk service and feature a one–hour support ticket response time guarantee. Our skillful techs will be available 24x7 and will resolve any issue that you could chance upon within less than 1 hour after the customer support ticket submission. In most cases, a reply will be provided to you within 20 minutes.