Help and Support Channels
A 60–minutes Inquiry Resolution Warranty
Each ticket that you send to our client support Department will be handled in up to 1 hour. The basic inquiries shall be answered instantly. Nonetheless, if the service request you have sent requires the help of a trained admin technician, we’ll address the ticket to him and will notify you about the delay.
Professional Technical Assist Service
We give you 7 days a week tech help via a super–fast ticketing solution built into your Control Panel. You could e mail us whenever you want about any of the applications that come installed in advance on the virtual server, this includes the chosen OS, the server admin panel and our custom designed Web Hosting Control Panel.
An Intuitive Help Section
In the Web Hosting Control Panel that is included for free in your virtual server, you will find an educative Help zone, consisting of everything you should be informed about when controlling your internet sites and programs. We have included a range of how to articles and video courses that demonstrate the basic web site management duties in an easy to comprehend manner.